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Unleash the Power of Experience Management and SAP S/4HANA to Improve Customer Experience

The presenters show how they tapped into the powerful experience data (X) factor from Qualtrics and actioned them and their findings with merging operational data (O) from SAP to create the perfect blend of XO in their SAP S/4HANA journey. They involved all of their key users in getting the survey written and built accordingly.

Key Takeaways:

  • X-economy overview
  • Business Case / Use Case for Qualtrics – SAP S/4HANA 
  • XM Architecture & deep dive into Qualtrics


  • Tamas Praczko, SAP S/4HANA Program Manager, NRG Energy Inc
  • Arghadip Kar, SAP Senior Consultant, NRG Energy Inc
  • Pankaj Rana, SAP Solution Architect, NRG Energy Inc


Tamas Praczko


Sr. Application Manager

Arghadip Kar


Sr. ABAP Developer

Pankaj Rana


SAP Solution Architect