Hosted by: Reporting SIG of the BI Community and Global BusinessObjects Network (GBN)
Are you concerned about your experience with the frontlines of support? Do you feel you do not know where to look for help outside of logging a ticket? Great! This session will help you understand what Product Support is doing to fundamentally change the way we work to a solution, and as a result, we would like to share the initiatives we have planned for our transformation. We will also share some practical tips about how to maximize your interactions to achieve your business objectives.
Speaker:
Brandon Jacobson, SAP
Brandon is a Support Engineer at SAP