What does transformation mean? How do you tap into an end user’s talents and concerns to meet an enterprise’s business goals and provide the best learner journey? See how a change-centric approach supported a successful move to SAP S/4HANA for a global Fortune 500 company’s North America division.

Key takeaways:

  • What does transformation mean?
  • Why is change management so important to success?
  • How do you tap into an end user’s talents and concerns to meet an enterprise’s business goals and provide the best learner journey?
  • See how a change-centric approach supported a successful move to SAP S/4HANA for Zurich North America.

Speaker:

Joann Bronson, Head of the CFO Office, Zurich North America

Timestamps:

  • SAP Transformation: 20 Years in the Making- 4:35
  • Why Transformation instead of Implementation?- 6:23
  • Change Drivers and Challenges with Change- 7:50
  • The Business Case for Managing Change- 12:20
  • Training Objectives and Critical Success Factors- 16:05
  • Training Delivery Approach- 17:35
  • Engaging the End User Community- 20:54
  • Communicating with Influence- 23:32
  • Listening to Stakeholder Feedback- 26:46
  • Measuring Success- 31:35
  • Key responses on Recommended Training Improvements- 37:22
  • Q&A- 40:40

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